Troubleshooting Accounts Plus (Compac)

This article is incomplete and being updated based on your feedback and support tickets. If you have a question that hasn't been covered yet please contact support.  If you found any of this article hard to follow please let us know in the comments.  Thank you.

This article contains a selection of troubleshooting techniques when first using the iXBRL
version of Accounts Plus (Compac):
Article version: 0.6.


Setting an existing company to use the XBRL master

One of the first tasks you will need to do on upgrading to the IXBRL version of Accounts Plus is to update your existing company files to use the new formats.  It is also the first task we will ask you to do if you are encountering issues generating the iXBRL files or filing with HMRC.



  1. Open the client you want to update
  2. Select Accounts List of Formats.
  3. Open the CA1 format
  4. Press F4
  5. Press Whole format: Revert to Master

Once you have completed the steps your client will be set up with a tagged format based on the LTD master. If you have previously set up custom layouts for that client you will need to add those layouts back into the client.


Any custom formats will need to be manually tagged. For layout changes that will affect a number of clients we recommend that you make the adjustments & tag within the master LTD layout


Common Filing Issues

Here's a list of common filing issues that we've encountered so far and the steps to take to resolve them. This section is a work in progress and we'll update it as we learn more.

The HMRC gateway error messages can often be cryptic - while you may be able to decipher them it will generally save you time by running through these checks before refiling.  If you still experience a filing issue after these checks please send us as much detail about the error message as possible; a screenshot is perfect.


In almost all cases you should ensure that you have followed the Revert to Master instructions before following the troubleshooting steps for these filing issues


Date formats

The HMRC gateway is often fairly specific about what type of entries it will accept and rogue spaces and special characters can cause difficulty.

The first place to check if you appear to have a date-related submission error is the database entries screen:

Fig 1. Opening the database entries screen

Once you are in the Database Entries screen there are a number of dates that you should check:

2Last Year
3This Year
4Year Start date
5Year End date
6Last Year End date
16Date of Director Report & Balance Sheet
17Date of Auditor/Accountant Report

In these fields you should check for rogue spaces and remove them. Additionally certain 3rd party CT programs have difficulty with dates early in a month; you may wish to change from using 1 March 2011 to using 01 March 2011.  Adding the leading 0 seems to resolve this type of filing error.  Alternatively you may wish to use short-form dates for example 08/03/2011.

Previous Period dates

There is one date that is not currently stored in the database which may need amending; the start date for the previous set of accounts. By default this date will show 1 January 2009. This will file to HMRC but you should ensure that you change this entry to fit the set of accounts you are working on.

Director names

By default (i.e. when you have performed a revert to master on the set of accounts) the signatories for the directors report and balance sheet are pulled from the database specifically entry 9 (the company secretary) for the directors report and entry 24 for the balance sheet.

In some cases the company may not have a company secretary or you wish the accounts to be signed by another director. This is fine but there are a few 'gotchas' which you should be aware of:

In progress

Inconsistent duplicate fact value

Coming soon

Renamed or inserted ledger codes

Coming soon

Company registration number

Coming soon



Bringing back in a custom format

To bring in a previously created special layout follow these steps:


  1. Open the client you want to adjust
  2. Select Accounts List of Formats.
  3. Press Insert.
  4. Type the name of the format you wish to add e.g. CA3D and press Enter
  5. You will then have two entries in your list of formats - the original from the master and the special layout which will be indicated with (s) at the end of the name

Once you have brought in the layout you can compare it with the master version to determine what needs to be tagged.  You can also bring in custom formats from other clients - when prompted for the name of the format in step 4 type the name of the format like this:  LTD/CA3D.  This will open the CA3D custom format from within the LTD folder - just change LTD to whichever client contains the layout you want to use.


We've just added a video that shows how to add back in your custom layouts. You can see it here



Choosing if FRSSE applies

The following steps will guide you to enabling the FRSSE layout for your company:


  • Access your limited company client
  • Select Data from the top menubar
  • Click Calculations
  • Find Accounts 963 and highlight the formula box number 1
  • Press F2 while highlighted on the number 1 and change number to 0
  • Click File on the top menu
  • Click Save to Disk



Importing data from Excel

The following steps will guide you to importing data from Excel:


Coming soon



Article Version History

0.2.Added the first two tutorials.
0.3.Added common filing issues moved filing issues to position #2.
0.4.Added in progress infobox published to Solutions forum as work in progress.
0.5.Added FRSSE instructions.
0.6.Added custom layout video link.