Practice Manager MS Office Add In Issues
Add-in issues
Firstly check that the following have been installed on the clients computer:
.Net Framework 3.5
.Net Framework 4.0
Microsoft Visual Studio 2010 Tools for Office Runtime
If any of these are missing install these and then check the status of the Add-ins now.
Known issues:
Outlook 2007 – Add-in behaviour of Unloaded
If the CMOutlook add-in is in a behaviour of Unload the add-in will not work as expected. The following are steps to follow that should resolve the issue.
Check the add-in location by going to the Add-in screen
(Tools > Trust Centre > Add-ins > Highlight add-in > Look at location)
Go to this location on the computer and copy the files present
(Usual location is C:\Program Files\Keytime\CMOutlook – There should be 5 files here)
Go to the Office Add-ins folder and paste the copied files here
(Usual location is C:\Program Files\Microsoft Office\Office12\ADDINS – Likely where the rest of the add-ins are installed to)
Uninstall the add-in from where it is currently installed from
(Control Panel > Add/Remove programs > CMOutlook > Remove)
Go back to the new location for the add-in and install from here
(Open the file CMOutlook.vsto to run the instalation)
This should now have resolved the issue so you can go back to the Add-ins screen and check the behaviour
(Behaviour should now read Load at Startup)